Cookie policy

Last updated: May 2022

The TherapyChat website (therapychat.com), which is controlled by Altania del Mar S.L. (“TherapyChat” or the “Owner”) with registered office at Paseo de la Castellana 259-D, Planta 43 Sur, Edificio Torre Emperador, 28046, Madrid, with tax identification code 83082347, uses cookies for the purposes established in this policy. You can find more information below regarding the cookies or other technologies used on this website to collect data, how to withdraw consent, and further information on the personal data processing arising from the Owner’s use of cookies.

1. Data controller

The owner of this Website and the controller of the personal data obtained via the use of cookies is Altania del Mar S.L., with registered office at Paseo de la Castellana 259-D, Planta 43 Sur, Edificio Torre Emperador, 28046. It has the following email contact address: dpo@therapychat.com.

The owners of the third-party cookies that are used on this website (e.g. Google, Facebook, Stripe), whose use you have previously authorized, may also process your personal data as data controllers.

2. What are cookies?

A cookie is a file that is downloaded at the user’s computer or device (e.g. smartphone or tablet) when certain websites are accessed to store and recover information (including personal data such as the IP address) regarding browsing activity from that terminal. Its main purpose is to recognise users each time they visit the website and create profiles based on the user’s website and internet browsing habits. However, other technologies similar to cookies are used for data gathering via website use, including tracking pixels and web beacons. These technologies identify if particular emails have been opened or if there has been interaction with website content.

3. Types of our own and third-party cookies used on this website and purposes

This website only allows the use of cookies, whether ours or those of third parties, that are indicated in the following sections. You can configure (accept or reject) the installation of all cookies (except for technical and preference cookies) via this button:

4. Lawful basis

The processing of your personal data arising from the use of statistical cookies and advertising cookies (for personalized advertising) is necessary for each of the aforementioned purposes, and its lawful basis is user consent, which you provide when you click on the “Accept all” button included in the cookie banner or by accessing cookie settings (and activating them in the corresponding sections) when you click on the button included beside each cookie type in the “TYPES OF COOKIES USED ON THIS WEBSITE AND PURPOSES” section.

Some entities responsible for third-party cookies (e.g. Google Ads, Facebook Ads) carry out profiling activities with your personal data to use them for other purposes, including personality or user profiling for advertising purposes. This processing activity is based on the consent given to the use of advertising cookies in your browsing experience. The advertising you are shown will be adjusted to your preferences as a result of profiling.

Users may withdraw consent at any time via the buttons included in the cookie settings section. Additionally, if you do not wish to be subject to profiling and personalized advertising, you can withdraw your consent to the use of advertising cookies or exercise your data protection rights as indicated in section 8 of this cookie policy.

5. Conservation period

Cookie conservation periods will depend on the cookie and its owner, and will be subject to the information available via the links included in the table.

6. Assignments and international data transfers

Users are informed that the personal data directly or indirectly collected when they browse this website will be assigned to the owners of the third-party cookies indicated in section 3 above, who will process those personal data as data controllers.

Some of the entities responsible for the third-party cookies are located outside of the European Economic Area (“EEA”). You can learn about any international transfers that are carried out by the third parties identified in this policy in their corresponding policies (see links provided in the “TYPES OF COOKIES USED ON THIS WEBSITE AND PURPOSES” section).

Your data may also be disclosed to competent authorities in the exercise of their functions.

7. Managing cookie settings in your browser

Cookies can also be rejected by using the setting options available on the user’s browser. The procedure for deactivating and removing cookies can be consulted via the following links to official support sites for the main browsers, so users can decide whether they want to reject or manage cookies.

Firefox: https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection

Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DDesktop

Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d

Safari: https://support.apple.com/en-us/HT201265

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

8. Users’ rights

Users can exercise their rights to access, rectification, erasure, objection, limitation, withdrawal of consent and data portability, where applicable, with respect to the processing for which the Owner is responsible, by contacting (with proof of identity) support@therapychat.com, or by letter sent to the Owner’s registered office. Users also have the right to complain to the competent data protection supervisory authority. In the United Kingdom, this is the Information Commissioner Office (https://ico.org.uk/).